Can I be set up with a Willow Run eOrder Internet ordering account?
Yes. If you are an existing customer complete an Account Activation Form, or send an email to Owen Fitzgerald. Include your customer account number, name, phone number, and current email address.
Can I make my payment online electronically?
Not at this time. However, you can contact our Credit Department at tel: 800-234-7550 ext. 299 to pay by Auto Draft. Our Credit Department is available to help you Monday through Friday from 8:00 am to 5:00 pm.
Where do I send an overnight payment?
Payments sent via an overnight service should be delivered to:
Willow Run Foods, Inc.
P.O. Box 1350
Binghamton, NY 13902
How do I submit a Credit Application?
From our main web page, select "Customer Support", and then "Credit Application". Selecting the credit application opens a printable form. Print the entire application (4 pages), complete and sign it, then return to our credit department by mail to:
Willow Run Foods,Inc.
PO Box 1350
Binghamton, NY 13902
How do I submit a Resale Certificate?
All customers must have a valid resale certificate on file for the state(s) in which they are doing business with Willow Run Foods, Inc. For your convenience, we have printable resale certificate forms on our web site for Maine, Vermont, Massachusetts, Rhode Island, Connecticut, New York, Pennsylvania, Ohio, New Jersey, Maryland, Virginia, and West Virginia. From our main web page, select "Customer Support", and then "Resale Certificates".Selecting a state's name opens a printable form. Once you've completed a form, return it to our Credit Department:
By Fax: 607-338-5287
By Mail: PO Box 1350, Binghamton, NY 13902
How do I get a copy of my invoice or statement?
If you are an existing customer of our internet order program you can view, print, or download an invoice or statement by selecting "Account Inquiry", then "Account Rev". From this screen you will see a list of open invoices. If you select "Print", all open invoices will be printed. If you wish to print a list of historical invoices select "Statement History", then "Print". To print a single invoice, select the invoice you wish to print, then select the print option. Both the invoice and statement can be exported by selecting the export option.
How can I check the status of my account?
Account status may be reviewed from the within the Internet Ordering application. To view a current list of open invoices, select "Account Inquiry", then select "Account Rev".